Bortell Animal Hospital is proud to serve Bloomington, IL and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

We believe in treating every patient as if they were our own pet and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible.


David Bortell, DVM, CVA, CVCH, CVFT, CVWH

Veterinarian, Owner

I graduated from the University of Illinois College of Veterinary Medicine in 1997 and started work at Herrin Animal Hospital. In 2010, my wife Andrea and I bought the clinic and renamed it Bortell Animal Hospital, Inc. I have developed a passion over the years for integrative medicine and am certified in acupuncture, food therapy, Chinese and Western Herbal Veterinary Medicine. I am currently studying for a graduate degree in Western Veterinary Herbal Medicine.
I love working with our clients and their pets as well as our amazing staff. When not at Bortell Animal Hospital I enjoy spending time with my family, reading, and enjoying nature. Andrea and I have two daughters. One who attends Flagler College in St. Augustine Florida and our other daughter will start this fall at the University of Illinois. We also have a full house of cats and dogs.

Kristin Heiden, DVM

Associate Veterinarian

I am a graduate of the University of Missouri and was born and raised in the Effingham, IL area. After graduating with my DVM, I pursued advanced training in Chiropractic Care. I became certified in Animal Chiropractic Care in 2014. I also have a special interest in canine fitness. I am thrilled to bring another aspect of holistic medicine to Bortell Animal Hospital. In my downtime, I enjoy training and showing dogs. I currently share my house with 3 dogs.

Andrea Bortell, MLS

Practice Manager, Owner

I have worked as practice manager at Bortell Animal Hospital for 10 years. I enjoy interacting with clients, pets, and our fantastic staff. In addition to managing the financial aspects of the clinic, I am responsible for the purchase of supplies and inventory. I also formulate Australian Bush Flower Essences for pets to help with behavioral and emotional issues. When I’m not at work I am walking outside or spending time with my three cats.



Certified Veterinary Technician

Hi, I’m Marlene! I graduated from Parkland College with a degree in Veterinary Technology in 2012. I have a special interest in rehabilitation, pain management, senior care, and nutrition. When I’m not working, I enjoy photography, traveling, hiking and spending time with my two dogs, Deke and Riley.


Certified Veterinary Technician

I am a Certified Veterinary Technician with an interest in Veterinary Physical Therapy and Rehabilitation. I am a graduate of ISU and Petersburg College. I enjoy bird-watching, rock climbing, and biking. I live in Normal with my husband and two children.


Veterinary Assistant

Hello, my name is Traci. I’ve worked at Bortell Animal Hospital since August 2012. I am one of the veterinary assistants. When I am not at work, I am a full-time mom to two wonderful kids. I also have a diabetic cat, and, thanks to my son, two guinea pigs. My hobbies include painting, baking, and photography.



Hi, I am Kristi. I am a mother of 3 beautiful girls and a wife to my amazing husband. When I am not working, I enjoy spending time with my family, fur babies, and friends. In the summer, you will likely find me at the pool. I also love taking pictures.


Veterinary Assistant/Receptionist

Hi, I’m Bradley! I am a veterinary assistant and receptionist. I am currently in school to pursue my dream of becoming a certified veterinary technician. I love working hand in hand with other members of the veterinary team and our clients to make sure our patients get the best care possible. Your pets are members of the family and deserve the best. When I am not working, I love training and spending time with my two adorable toy Australian shepherds, Milo and Theo.


Veterinary Assistant, Kennel Assistant

Hey, I’m Madison! I am one of the veterinary assistants and kennel assistants. I’m from Southern Illinois but currently attend school at Illinois State University. I’m finishing up my third year in the pre-veterinary program. In the future, I plan to become a veterinarian with a focus on large animals.


Receptionist, Veterinary Assistant

Hi, I’m Rory! I am a receptionist who sometimes helps out as a veterinary assistant. Animals have always played a big role in my life, starting when I helped my mother with her small, non-profit animal rescue. Having the opportunity to work at an animal hospital is a dream come true. When not working, I enjoy painting writing and spending time with my own animals, two cats (Birdie and June), two dogs (Sage and Primrose), and two beta fishes.


Kennel Assistant


Kennel Assistant


Client Liaison and Greeter

Hey everybody, I’m Oliver! My siblings and I were rescued and brought to Bortell Animal Hospital when we were just wee little kittens. While my siblings all found homes, I was the last one left. Andrea and Dr. Bortell loved my bubbly personality so much they decided to promote me to the clinic greeter and I have made my home here. When I’m not keeping the staff in line or greeting customers, I enjoy sleeping, sunbathing, and bird watching. My job is super tough sometimes!

If you have any questions about how we can care for your pet, please don’t hesitate to call us at (309) 662-3633. Thank you!