Meet Our Team

David A. Bortell, DVM, CVCH,CVFT

Veterinarian, Owner

Welcome to our Clinic - we are so excited to share our newest Holistic treatment options.

I am a University of Illinois graduate who worked at Herrin Animal Hospital from 1997 until 2009. My wife and I purchased the clinic in December of 2009.  We renamed it Bortell Animal Hospital to reflect the family culture of our clinic. When I am not taking care of your pets, I am spending time with my wife, Andrea, two daughters, our dog Niles, our cats Arwen, Spooky and Stripey. I enjoy spending time outdoors; especially fly fishing, canoeing, or hiking. Indoors I love tying flies and reading.

Kristin Heiden, DVM

Associate Veterinarian and Chiropractor

I am a graduate of the University of Missouri and was born and raised in the Effingham, IL area.  After graduating with my DVM, I pursued advanced training in Chiropractic Care.  I became certified in Animal Chiropractic Care in 2014.  I am thrilled to bring another aspect of holistic medicine to Bortell Animal Hospital.  In my down time, I enjoy training and showing dogs.  I currently share my house with 3 dogs.

Andrea Bortell, MLS

Practice Manager, Owner

I have been Owner/Manager of Bortell Animal Hospital since December, 2009. When I am not taking care of the odds and ends of managing a busy animal hospital, I am homeschooling my two daughters. I entertain myself with Arwen, my seal point Siamese.

Certified Veterinary Technicians


I am a Certified Veterinary Technician with an interest in Veterinary Physical Therapy and Rehabilitation. I am a graduate of ISU and Petersburg College. I enjoy bird-watching, rock climbing and biking.  I live in Normal with my husband and two children.


Hi, I'm Marlene!

I graduated from Parkland College with a degree in Veterinary Technology in 2012.  I have a special interest in orthopedics, rehabilitation, pain management, and senior care.  When I'm not working, I enjoy photography, traveling, hiking and spending time with my two dogs, Deke and Riley.

Veterinary Assistants


Hailing from Asheville, NC, my assisting background comes from Humane Alliance, a spay/neuter clinic.  As a Fear Free Certified assistant, I am committed to making sure your pets have a safe trip to our clinic.  I have a black cat named Eloise and I hope to adopt a dog very soon.


I'm a mother of two children and a wife to a very supportive husband.  I have one cat who is my "watch-cat" because she doesn't like strangers.  I have my associates degree from Heartland Community College and have experience with wildlife rehabilitation.  I enjoy photography, painting and watching baseball.  Some day I hope my family is able to move to the country.



With my Fear Free training, I not only want your pets' trip to the clinic to be stress-free, but your's as well!  I am committed to finding answers to your questions as quickly and accurately as possible.  I will treat your animals as if they were my own.


I am a busy wife, and a mother of three little girls.  I'm an avid Chicago Cubs fan!.  When I'm not working, I enjoy spending time with my family, including my fur babies Wrigley, Maddie and Sweet Pea.  I also have guinea pigs!

 Oliver, Greeter 


Find us on the map

Office Hours

Our Regular Schedule


8:00 am



7:30 am

5:30 pm


7:30 am

5:30 pm


7:30 am

7:00 pm


8:00 am

5:30 pm


8:00 am

1:00 pm





Read What Our Clients Say

  • "The Vet team is just the best! Our one dog gets excited just pulling in to the parking lot. Thanks for the great care given to all our boys."
    Ruth G.